DESCRIPTION:
Take your career to the next level with Alorica!
Are you fluent in Dutch and English and looking for an exciting career opportunity in Bulgaria? Join Alorica in Sofia and become part of an international team where your skills are valued, your development matters, and every day brings new opportunities to grow.
Whether you're starting your career or looking for your next professional challenge, we'd love to meet you!
What We Offer
At Alorica, we believe great people deserve great benefits!
- Competitive compensation package
- Monthly performance bonus of up to €139 gross after your third month
- Additional health insurance, including dental coverage
- €30 monthly food vouchers
- €30 monthly transportation allowance
- Multisport card (co-financed)
- Employee referral rewards
- Training to help you succeed in your role
- A welcoming, multicultural work environment
- Opportunities to develop your skills and grow professionally
Your Role:
As a Dutch-Speaking Customer Support Specialist, you'll help deliver exceptional customer experiences while representing Alorica with professionalism and care.
- Your daily responsibilities will include:
- Supporting customers in Dutch through phone, chat, and email
- Providing accurate information and resolving inquiries efficiently
- Handling challenging situations with empathy, patience, and professionalism
- Delivering excellent customer experiences through effective communication
- Collaborating with teammates to achieve individual and team goals
What We're Looking For:
We're looking for enthusiastic, solution-oriented people who enjoy helping others.
Essential requirements:
- Advanced Dutch and English language skills
- Completed secondary education (high school diploma)
- Excellent communication and interpersonal skills
- Strong problem-solving and logical thinking abilities
- Ability to multitask and adapt to a fast-paced environment
- A positive attitude and customer-focused mindset
- Full-time availability
Preferred qualifications:
- Previous customer service or contact center experience (not mandatory; training is provided)
- Familiarity with Microsoft Windows and web-based applications
- Ability to work efficiently across multiple browser tabs
- Strong teamwork and collaboration skills
- Workplace & Schedule
- Location: Sofia, Bulgaria
Work arrangement:
- The first two months are fully office-based to support training and onboarding.
- After this period, working from home may be possible depending on individual performance and results.
- Remote work is not guaranteed, and continued office attendance may be required.
Working schedule:
- Full-time position with rotating shifts between 09:00 and 21:00
- Shift options: 09:00–18:00 or 12:00–21:00
- Monday to Sunday scheduling, with two days off per week
Why Join Alorica?
At Alorica, you're more than just an employee — you're part of a global community.
You'll work alongside talented professionals from diverse backgrounds, gain valuable international experience, and develop skills that can help shape your future career.
We believe in creating an environment where teamwork, personal growth, and great customer experiences go hand in hand.
Your language skills can open the door to an exciting new opportunity in Sofia.
Ready to Join Us?
If you're ready to put your Dutch and English skills to work in an international environment, we want to hear from you!
Apply today by submitting your CV in English and start building your future with Alorica!
Data Protection Notice
All personal data submitted during the recruitment process will be treated confidentially and used exclusively for recruitment purposes. Personal information will not be shared with third parties unless required by applicable law. Applicants may request access to or correction of their personal data by submitting a written request, in accordance with applicable data protection regulations.
