DESCRIPTION:
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Content Moderator in Lisbon, Portugal (On-Site) you will make use of your skills, supporting our client's different areas of social media. And be an active part in ensuring client guidelines, promoting, and actively participating in the service improvements provided to all users.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
- Review contents within agreed latency Service Levels and standards of quality
- Review the reported issues within agreed turnaround times and standards of quality
- Escalate issues to our client in accordance with the MSA and this SOW on knowledge base
- Monitor user behaviour and enforce policies effectively
- Apply guidelines consistently to diverse content scenarios
- Handle sensitive issues independently while upholding platform standards
- Maintain confidentiality and professionalism in all interactions
REQUERIMENTS
Your qualifications
Concentrix is a great match if you:
- Are fluent, verbal and written in Dutch (C1)
- Are fluent, verbal and written in English (B2)
- Have minimum education qualification of college degree or an equivalent diploma
- Have strong understanding of e-commerce
- Have experience working with moderation service industry
- Are available for 24/7 rotating shifts
- Have strong moderation skills and rational decision making with local market expertise
- Are fluent with any social media products usage and basic understanding of digital advertising
If you feel you don’t check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it’s this or another role.
OFFERS
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary (base and additional bonuses)
- 2000€ Welcome Bonus
- Central location in Lisbon, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal-opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position
